Axxiem provides 24/7 support for clients hosting their websites and/or email with us. We offer a standard Service Level Agreement or can customize agreements to best fit the needs of our clients.
Clients can open a help ticket at any time by emailing our HelpDesk at: email@example.com or firstname.lastname@example.org. The issue is immediately logged in the system, the HelpDesk staff are immediately notified of the issue, and an auto-responder provides you and our staff with a tracking number for the request. Whether during business hours or after-hours, our AxxiHELP staff are there to manage any issues which may arise in a timely manner.
A lot of managed hosting providers say they will support you
24/7/365. The question is, how do they define 24/7/365 support?
Usually, their interpretation of the phrase is pretty loose.
At Rackspace, it doesn't matter if it's 2PM or 2AM. You and your
Managed Hosting solutions will always be taken care of by people that
know what they're doing.
We don't have one person answering your support tickets or a handful of non-experts manning the phones. We have hundreds of experts available at all times to support your OS and hardware. You even have your own dedicated Rackspace Support Team built around your technical and business needs. They perform as an extension of your business and make sure that we deliver on The Fanatical Support Promise™.